networks
Gathering and Delivery Check
Warehousing, Releasing and Inventory Check
Check using Mobile
e-CS (Customer Service) Center
Partnership Center
B2C (CRM, One to One Marketing, DB Warehouse)
Use community : Internet Delivery reservation service,
Internet estimate Service,
Delivery/e-payment package system
2. B2B
1. Overview
창립: 1984
창립자: Michael Dell (현 대표이사)
현 CEO: Kevin B. Rollins
세계 최대의 IT 기업
- 연간 매출액: $ 49 billion (2004)
- 연간 순이익: $ 3.04 billion (2004)
S&P 수익률 가장 높은 기업
Fortune 500 28위 기록 (2005)
Fortune 500 Most Admired Company
Systematic Change
Traditional system
Advantage from the process
1. Low Cost from Economies of Scale
Collect huge amount of laundry from its stores & Automation System
Need huge Initial Cost & Fix Cost
However, lower the average cost by ① washing laundries in one location
② reducing labor cost
2. One-day service from the automation laundry system.
service centers
Office – 1,450 locations
▪ 가용운송자원 항공기 677 대, 사용공항 375 곳, 지상운송수단 70,000 대
▪ 2005년도 매출액 $ 29.4 billion
IT Infra Structure - COSMOS
▪ The Customer Oriented Services and Management Operating System
▪ FedEx의 역사와 함께 발전해 온
The Board of Governors
guide monetary policy action
analyze domestic and international economic and financialconditions
supervisory control over the financial services
oversees the nation's payments system
the Fed announced to implement the first round of QE in November 25th 2008. It began in March 2009 and concluded in March 2010
prevent collapse of financial companies
help rebuild
Points deposit on S-more card. This card gives high interest rate. And it can transfer points to accounts
It provides discount benefits as well as financial mileage which is deposited in deposits of consumer (double reserving)
-Regardless of customer’s rights and interests, the company voluntarily changed their additional service.
-During recent 4 years, point which expired the term of va
IBM: International Business Machines Corporation
Headquarter in Armonk, New York
Transnational technology and consulting
company – over 90 countries
Manufactures and markets computer hardware and software
Offers infrastructure, hosting and consulting
services
GIS: Global Information Systems
Manipulate, and transmit data across cultural and geographical boundaries
For
system”. Its aim is promoting small business’ competitiveness and growing together by win-win approach. Another is that KT’s ability to manage its selling agencies is poor. Due to difficulties in managing and supervising, headquarter don’t take the responsibility and try to shift responsibilities on each agencies.
4. Staffing
KT is in service industry, so personnel management is very
1.Spoils system of justice
Spoils system is appointed the civil services by standardizing confidence of a personal management and contribution about a political party. Spoils system is included blood relations, school relations, regionalism, and special group of membership. Spoils system thinks that public office is booty of political party to victory in the elections. Also, official position
system.
Midwest Office Products was using ‘cost system’ which leads to inaccurate business analysis. For this reason, they could not evaluate their current business precisely. They regarded some unprofitable processes as profitable ones (Like truck delivery) and operated those services. Inaccurate analysis caused by inappropriate costing system finally brought a company ‘losses despite o