rately according to department.This communicational severance caused lack of overall plan of entire organization and models through the service process, the systematical problem.
#1- 2 High rate of temporary employees
Most temporary employees tend to change jobs frequently. High turnover rate makes it hard to train every temporary employee to understand vision and value of LotteWorld.
LotteWor
turnover rate
Terrorist attacks in 2001:
Air traffic in US dropped of 45%
Passengers’ traffic dropped of 7.2% in 2001 and 4.7% in 2002
Iraq War in 2003:
air traffic dropped again in march 2003
Threat of competitors:
Southwest or Jet Blue have low cost prices and positive profit.
Good consequence:
Get away from bankruptcy
Bad consequence:
Employees are dissatisfied for
experts, and journalists writing about eBay. It gather together to talk about all things eBay, and in particular, how to leverage eBay as a business tool and community in order to grow an online business, source product efficiently, increase turnover and maximize revenue. Employee best practices in trading, bookkeeping, and customer service and discuss and learn about the future of eBay.
2. Discuss how employees determine whether the organization treats them fairly.
조직으로부터의 공정성 지각은 어떻게 이루어지는지
결과 공정성(outcome fairness) - 징계나 해고가 이루어진 결과에 대한 공정 강조
① 직원에게 적용되는 결과의 일관성이 유지될 때
② 결과에 대해 직원들이 납득할 수 있고 사전 지식이 있
Employees
U.S Employee 1,665
Employees outside U.S 0
- Jobs
New jobs (1 year) 445
% Job growth (1 year) 39%
% Voluntary turnover 25%
Customer service
Zappos offers a high degree of customer service. That includes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery to and from(in case of return) customers.
- 36