“To bring Asian standards of hospitality to the US”
Revolution in guest service in the American luxury market
Personal Valets
High quality service at affordable rates.
“No rules for the guests”
Experience
Home away from Home, Office away from Office.
Asian service philosophy
Turnover – high, 16% in initial months
Tips
Exp: $200
Act: $40
Dissatisfied with Job Co
hotels and vacation ownership operations.
Starwood's hotel business emphasizes the global operation of hotels and resorts primarily in the luxury and upscale segment of the lodging industry.
Starwood Frequent Guest Program
Starwood Preferred Guest R ("SPG") has over 22 million members and since its inception in 1999, has been awarded the Hotel Program of the Year six times by consume
hotels in as many years. Mandarin Oriental's operational savvy has established a strong reputation for the name, some considering it to be the best hotel operator in the world. The hotel company has expressed its desire to eventually be in all key cities world-wide.
2. The mission of Oriental Hotel
The mission is to completely delight and satisfy the guests. They are committed to making a di
hotel on March 1975. After that, they signed an agreement on about Technical cooperation on the use of franchising and trademark with Starwood Hotels & Resort Worldwide on November 1977. Walkerhill has Total 598 guest rooms, 15 restaurant and bars, and extensive conference centers and wedding halls. Guests may also relax and partake in a cultural experience through the many wonderful accommodatio
HotelGuest Recognition
Unresolved Difficulties
Housekeeping
Reservation/Communication
Front Desk
Public Area
Catering/Banquet
Food & Beverage
Security
Accounting
Customer and Market Focus Strategy with Action Plans
(고객과 시장에 중심을 둔 전략과 행동 방안)
100% Customer Retention
Maximum Customer Spending
Increase in the Customer Base
Greater Efficien