services that are consistent with our mission by de-centralizing authority, empowering employees, exceeding customers' expectations, and continually improving by providing on-going education. To assist with our mission, we will focus on the following guiding principles:
- Safety will not be compromised
- Be customer driven, both externally and internally
- Develop the attitude that conformanc
customer.
- Hsieh’s 10 tips for building a service-focused culture :
1. Commit to customer service, and make it part of your mission - not just a department.
2. Come up with committable core values.
3. Actively manage your culture based on your core values, in every single department.
4. Make "WOW" part of your company's everyday vocabulary.
5. Remember that customer service is an inv
customer.
- Hsieh’s 10 tips for building a service-focused culture :
1. Commit to customer service, and make it part of your mission - not just a department.
2. Come up with committable core values.
3. Actively manage your culture based on your core values, in every single department.
4. Make "WOW" part of your company's everyday vocabulary.
5. Remember that customer service is an inv
customer services to the customers possibly through discounted flights and value promotions to keep the competitive advantage at a stable mode within the competition and it will need to focus more on the core competencies that allow Ryanair to practically and wisely designs suitable airline operations within the bracket of their marketing network services in a market standard-based perspective. R
이제 서비스 산업은 바야흐로 Keeping Customer(고객유지)의 경쟁 시대로 접어들었다. 이미
개척할 시장이 포화상태이므로 고객을 끌어들이는 요인도 중요하지만 이보다는 기존에 확보한 고객을 얼마나 잘 유지시킬 수 있느냐가 관건이므로 고객을 서비스하는 입장에서 기업과 고객간의 서비스 갭을 파악