“To bring Asian standards of hospitality to the US”
Revolution in guest service in the American luxury market
Personal Valets
High quality service at affordable rates.
“No rules for the guests”
Experience
Home away from Home, Office away from Office.
Asian service philosophy
Turnover – high, 16% in initial months
Tips
Exp: $200
Act: $40
Dissatisfied with Job Co
Guest Program
Starwood Preferred Guest R ("SPG") has over 22 million members and since its inception in 1999, has been awarded the Hotel Program of the Year six times by consumers via the prestigious Freddie Awards. SPG has also received awards for Best Customer Service, Best Web Site, Best Elite-Level Program, and Best Award Redemption. SPG, which was the first loyalty program in the hotel
Guest Experience Monitoring)을 자체적으로 운영 중이다. 고객들의 방문 만족도 및 개선점을 주단위로 파악해 이를 각 점포에 반영하고 메뉴얼에 대입하는 시스템이다. 고객에게 제공된 영수증을 활용한다는 점에서 일반적으로 설문지로 고객만족도를 분석하는 방식보다 한 차원 업그레이드 된 형태이다. 영
guest rooms, 15 restaurant and bars, and extensive conference centers and wedding halls. Guests may also relax and partake in a cultural experience through the many wonderful accommodations. Walkerhill has the finest casino in all of Seoul. In 2000 the Duty-free store opened with top name brands. on March 2001, they opened transit hotel named Air Garden Hotel (Room size 90 rooms) in Incheon inter