1. 불평
1) 7시에 식당에 들어와 음료를 주문하기 까지 15분이라는 시간을 기다렸으나 주문을 받는 웨이트리스의 태도는 친절하지 않았고 신경질적인 반응을 보였다.
2) 7시 25분경 주문한 음료가 나오지 않았고, 메인요리를 결정하지 못해 에피타이저를
요청하였으나 메인요리를 동시에 시키지 않
불평
15분의 기다림, 여종업원의 불친절함
10분의 기다림, 주문음료제공이 없음
메인 요리 주문 조건의 취약함
5분의 기다림, 메인 요리 주문
남자 종업원의 잘못된 호칭
20분의 기다림, 모욕감을 느낌
착석 1시간 30분 후 메인 요리 제공
서비스에 걸맞지 않는 비싼 가격
☞ 현재에는 과거의 직원
scomplaint. From company’s point of view, it is profitable to increase dwellers’ satisfactory due to customer-specific apartment.
Throughout the Trickle-Down effect, customer-specific apartment that is too much focused on high-class could be passed down to the public. Then, the cost would be decreased, because many companies building customer-specific apartment would compete each other. In
4.3 Systems
Top management give all employeessmart phone to more flexible approach to every metro system. Also company make application used in smart phone based on employee's working process. Company has many systems for monitoring customers’ satisfaction. First they operate call center 24 hours, so anyone who have complaint and opinion about Seoul Metro 5678 call that center to ask them. A
s parking problems
2. Discomfort we are experiencing through parking problems.
① The inconvenience walking by the vehicle that was illegally parked
② The traffic paralysis by the vehicle that was illegally parked
③ Induction of traffic accidents caused by vehicles illegally parked
④ Decline of urban aesthetics.
3. The general solutions to parking problems
① Efforts of th