of employee. They think employee should feel happy to achieve customer satisfaction. CEO of Seoul metro is an innovative person who created T-money system in former government. He tries to generate new system which is fitted in recent trends. However he was usually blamed for his decision. Because of strict structure of SMRT structure, most of SMRT strategy is made by upper level ofdivision or C
satisfaction in utilizing our services.
We acknowledge the fact that successful recruiting, motivation, and discipline procedures are keys to the growth of the utilizing. Hence we intend to promote and maintain good labour relations, strong morale and high quality work per employee.
2-5-1. H/R and Training department – The Volunteer Management Process
of SKT. The activities in this session are based on PBL, so newcomers
can obtain job requirements as SK employees.
Session 2: OK! Adventure
In the session 2, newcomers learn SK management strategies such as
marketing strategy, customer satisfaction and distribution management, and apply
the knowledge which they learned in previous session to real business. In this
stage,
about 90.3% in 2009. Comparing with the biggest competitor; LG for about 5.7%, KT has 18times more market share. This huge market share enables KT to have lots of revenue.
Using the market leader’s position, they could suggest new service much easily. As they have enormous customers, they could save money to attract new customer. Moreover, KT could take consumer satisfaction. The large market
of China, as they did in Beijing, they sold certain price of tire after measuring GDP per capita of certain region. Let’s say if most of people in Hong Kong was poor, then they sold only cheap price of tire. But one thing to remember is, they always thought of tire’s quality and consumer’s satisfaction. In short, they considered geographical, regional and climatic features and characteristi