of water they drink, or what kind of perfume they prefer. After customers visit Ritz Carlton, detailed information is stored intheir information systems and uses it when customers visit again. Their information systems are linked world widely so theinformation ofthe customer can be approached wherever the customer goes.
InHyatt case, we figured out that they use systems to practice custome
in a larger influx of foreign leisure and business travelers in recent months. Thisis exactly the situation the Seoul Metropolitan Government andthe Ministry of Culture, Sports andTourism were waiting for when they jointly launched a domestic hotel chain, “BENIKEA” to win some market share back from established foreign brands such as Inter-Contiental, Hilton, Hyattand Novotel. Forigners h
and Staybridge Suites.
On August 6, 2009, it was reported that Hyatt Hotels Corporation filed plans to raise up to $1.15 billion in an initial share sale. Hyatt plans to list the shares on the New York Stock Exchange under the symbol H. According tothe filing, Mark S. Hoplamazian will serve as CEO and Thomas Pritzker will serve as Executive Chairman. The public offering is a result ofthe break
System nowadays consist four major parts; Front Office System which takes charge for general operation related to customer and accommodation, Back Office System which manages general business analysis, Point-of-Sales System which deals with processes done in sales points andInterface System which provides general operation environment.
- a. Front Office System
Front Office isthe “Face of H
of $31 million. Opened in 1928, itis located in Avenue George V, Paris, France, and has 245 guest rooms, award-winning restaurants, private gardens, and expensive common areas.
In December 1996, Kingdom Holding Company, theinvestment company controlled by HRH Prince Al-Waleed Bin Talal Bin Abdulaziz al Saud purchased the hotel for $170 million. In November 1997, Four Seasons agreed to manage t