소개글
[생산운영관리] Hank Kolb, Director of Quality Assurance에 대한 자료입니다.
목차
1.Define the problem
2.Theory of the Quality management
3.Case study
- Construction siete
3M, LGE, LS Mtron
4. Conclusion
본문내용
Personnel
The operator had just be transferred in without any formal training.
The operator was not around when he was supposed to be.
Plant Maintenance
There was no scheduled or preventive maintenance.
Nonstandard downtime; 15% of actual running time.
Purchasing
The plastic nozzles were a rush order.
It caused a vendor to do careless design with several defects.
What is Quality Management?
Definition
Determining quality policies, objectives, and responsibilities
so that project will satisfy the needs for which it is undertaken.
Purpose
To ensure that the project outputs are delivered fit-for-purpose..
Process
- developing quality criteria for the outputs themselves
- ensuring that all project management processes are conducted in a quality manner.