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레포트 > 경제경영계열

[마케팅]HR Decision Making & Financial Decision Making(영문)

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레포트 > 경제경영계열
2010.07.28
33페이지 / ppt
2,400원
72원 (구매자료 3% 적립)

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소개글

[마케팅]HR Decision Making & Financial Decision Making(영문)에 대한 자료입니다.

1.HR Decision Making
-Overall Situation & The Kernel of the conflict
-Specific Analysis
-Decision Making
2.Financial Decision Making
-Basic Background for Financial Analysis
-Financial Analysis
-Decision Making
3.Q&A + Reflection

본문내용

Lesley VS Pam
The Accumulation of the conflict started
by Pam who has the delusion of
persecution about promotion.
Pam’s hostility to the fundamental limit
which came from Lesley’s age, sex, degree
(ex-manager: middle-aged man).
Company VS Pam
A formal business degree seems to be
necessary for higher position
External environment of the organization
The subjects of conflict
Lesley
Pam
Other people in the organization
Related regulation and culture
Industry analysis
- Considering characters of retail banking
industry
- Reducing internal cost and customization
through CSCM
- Easing the legislation of banking industry
(Cross-selling)
 Referrals became important

Introduction of CSCM
- Changes in scheduling.

Corrective action procedure
- Importance of progressive positive approach
verbal comment  written warning  dismissal

 Contact point to customers
& Cost reduction are important
Pam’s know-how on customer service
due to her career in 25 years

Occurrence of cost due to new employment
and education after dismissal of Pam

Importance of verbal comment based on
company’s policy

Pam’s refusal of company’s important policy
(submitting referrals)

Lesley’s doubt on Pam’s above average
performance evaluation
- Pam’s evaluation on Qualify Referrals section might
be 0%.

Personal information
- Not having degree
- Deep know-how on baking operation
(but, Lesley does not believe this factor.)

Point of issues
- Not chosen as manager(now Lesley’s position)
- Did not submit referrals.
- Temporarily leaves company due to work stress.
- Personal problems
(ex. Her daughter is unmarried mother)
- Broke formal course to complain to the NCEC

Lack on Job description parts
- All of Quality Referrals.
- #2, 4 of Team work
- #2 of Operational skills
Hard to find other person to work Pam’s job.

Pam had personal problem.
Positive evaluation on Pam is uncertain
Pam broke her duty of job description
- Not worked well.
Pam’s guilty conscience will remain.
Pam did not followed correct Complaint
Procedures.

#Decision #Making #HR #Financial #마케팅

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