소개글
[비즈니스 커뮤니케이션] 언어적, 비언어적 커뮤니케이션(Verbal & Nonverbal Communication)(영문)에 대한 자료입니다.
목차
Part 1.Communication
Part 2.Verbal messages
본문내용
Research results regarding the importance of Non- verbal communication, Birdwhistell(1970)
:Our daily conversation
=65% Non-Verbal + 35% Verbal
Substituting
Complementing
Repeating
Regulating
Accenting
Contradicting