소개글
LG텔레콤 인적자원관리에 대한 자료입니다.
목차
1. Introduction
⑴ History
⑵Strategy
⑶ LG TeleCom aims to achieve a market share of 23%
2. Environment analysis
⑴Growth disposition
(2) Competitive factor
(3) Market share
4. HRM strategy ⇔ Organizational strategy
5. HR team strategy
6. Conclusion
본문내용
CCVP (Customer Champion Value Proposition)"
-CCVP was established due to the increasing complaints that in spite of the diverse services telecom companies provide that they are not much reflecting what customers really want.
-“Customer-Centric Management” represents its pursuit to secure our customers’ right to be provided with support and service.
It strives to solve the problems that customers need, and will also seek in advance the possible issues of inconvenience.
Commitment and VIP service
-LG TeleCom is committed to achieving the “Customer-Centric Management”, and its rules of action will be driven by three of the following:
⊙a company that fulfills what promised to customers
⊙a company that serves all customers as VIPs, and strives to clear out customer inconvenience.
⊙a company that provides reasonable calling plans and service benefits