communication channel
(“매체 풍부성”모델을 사용하여 개인의 커뮤니케이션 경로 선택을 설명 할 수 있다)
A “rich” channel is one that can(“풍부한” 경로는):
Handle multiple cues simultaneously(다수의 단서를 동시에 다룰 수 있다)
Facilitate rapid feedback(신속한 피드백을 촉진시킨다)
Be very personal(매우
After this
Chapter
We should be able to
Act as a communication champion rather than just as an information processor.
Use key elements of effective listening and understand why listening is important to leader communication.
Recognize and apply the difference between dialogue and discussion
After this
Chapter
We should be able to
Select an appropriate communication channel fo
What STARBUCKS Has?
Communication
provide sound direction of communication
maintain solid channels of communication
Organizational
Culture
Values
Appeal
Culture Strength
Decision
Making
Ethical Decision Making Framework
4 You
Matrix Structure
George and Jones (2005), state that the matrix organizational structure
All Channel
Use same channel
All channelcommunication allows empl
How Leaders Communicate
Communication: a process by which information and understanding are transferred between a sender and a receiver.
5 Key Components
(4)Discernment(식별)
One of the most rewarding kinds of listening
A leader detects the unarticulated messages
hidden below the surface of spoken interaction,
complaints, behavior, and actions.
Ef