Satisfaction
Survey results showed staffs are proud to work for the company and feel the company delivers on its values and ethos. They have a high level of satisfaction with relationships at work and believe The Body Shop has a culture where people are treated with care, honesty and respect.
Aspect of work % of satisfaction
Relationships 88.6
My role and the work I do 86.9
Benefits 84.4
Wo
1. Analyze Enterprise's Service Quality Survey. What information is it trying to gather? What are its research objectives?
설문지를 분석해보면 다음과 같은 항목들로 되어 있다.
-엔터프라이즈 렌트카 회사에 대한 전반적인 만족도
-렌트 과정에 대한 만족도: 예약, 렌트 소요시간, 원하는 스타일과 형태의 차 제공여부, 렌 트
satisfaction for each cafeteria.
The elements about convenience
1. Accessibility to each cafeteria
2. Convenience of using time - from open to close
3. Condition of amenities in eh cafeteria
4. Taking care of facilities - table, chair, TV set and water purifier
The elements about service
1. Staffs’ kind attitude to customers
2. Comfortable atmosphere to eat - noise, brig
customers can use the reception process in homepage.
Enterprise's executives believed that the company had become the largest rent a car company in the U.S. In terms of number of cars, rental location, and revenue.
Because while Enterprise's competitor like Hertz and Avis battled for airport market, Enterprise cultivate insurance agents and body shops managers as reterral agent. Actually, th
satisfaction with two smart phones’ user?
4. Does customers’ income have any relationship with user’s satisfaction?
5. Does customers’ age have any relationship with user’s satisfaction?
We get those 5 questions from our discussion. And there is 4 reasons for us to decide use those 5 questions.
1. We what to know why people feel more satisfaction with Iphone. So we think those fi