KLM surprise
1 현재 위치 업로드
소비자들이 자신의 위치를
Forsquare나 Twitter에 공유한다
2 선물 선정
SNS 상의 고객 활동을 통해
고객의 특성을 파악하고
이를 반영하여 개개인의 선물 선정
3 위치 추적 & 선물 전달
주인공이 있는 위치를 추적해
깜짝 선물 전달
고객 간의 대화 경청
고객 간
with income upsurge but, absolute quantity of food expenditure is also growing steadily.
□ Trend of pursing high quality food, brand and costless goods from the big cities
□ Brand recognition spreads over
□ Recent food poisoning, unsanitary food, SARS and Avian Influenza alarmed customers about hygiene. A famous brand preference consumption appears clearly.
(Source : SERI)
customer services are always directed toward excellence. We are the best team workers. Nordstrom is a company always worried about the professional development of its employees. It provides proper training for facing actual and future challenges.”
“Management consistently trains employees. Classes are held often attended by not only new hires but by old employees. The company gives you a
Environmental analysis
Many of foreign food-service companies launched in Korea
We don’t always eat ‘kim-chi’ everyday
KKD want to contest in the whole franchised market
But actually, KKD has to struggle against the Dunkin Donuts
Charisma Brand
Devotion to appreciation of the beautiful
Appreciation of the Beautiful is regarded as important in the society where are full of i
about their appearance. For men in their 40s and 50s, there is also a new word ‘NOMU-jok’, to refer to the people who want to look good and ‘No More Uncle”.
III. S.T.P Strategy
1. Segmentation
We divided the possible customers according to their profession, age, and financial status. (table 1 of the appendix)
2. Targeting
1) The target customers: male customers aged between