4. Research Questions
a. What motivates customers to use FedEx Kinko’s international shipping services?
b. What factors or features make FedEx Kinko’s international shipping services different from other competitors?
c. What is the most effective way to communicate with our key public?
5. Research Program Design
A. Type of methodology
Survey
As a quantitative research, we h
types of investigation, the extent of researcher interference, the study setting, the unit of analysis, the time horizon of the study.
Purpose of the study: Hypotheses testing
We want to explain the relationships between the satisfaction and user’s personal data and the two phone’s performance. We have intermediate variables (age, gender). We also have independent variables(application, c
point by following 4 main ideals: the “everything matters” approach, the “five ways of being” approach, the upside-down pyramid and the idea of stressing total quality management. Starbucks viewed it necessary to treat its external customers to its optimum by offering a wide variety of products and services which are helpful in improving the organization in as many ways possible. In addit
TOC는 생산공정의 개선&관리를위한 접근법
Opinions about the TOC
Good way to implement or improve process capability with other systems
“stand-alone” approach
Process improvement approach or complete system approach
10.1 Fundamental Principles of the TOC
Every operation is a series of linked processes
Each process has a specific capacity to produce
One proce
Hwaseung was an OEM partner of Nike and Reebok in the 80’s until Nike went independent to Nike Korea. Lecaf is a subsidiary of Hwaseng and was first launched as a mean to rival Nike Korea. Lecaf produces quality sportswear products that brought the company up to one of the best 10 Korean corporations. Lecaf was a relatively popular brand before the foreign brand trend kicked in. Although the co