3. 현재 hotel 들의 major differentiating factor는 quality of service provided by employees directly to customers 라고 한다. 이를 부각시키기 위해서 hotel들이 하고 있는 effort들은 어떤 것이 있는지 논의해 보아라.
현재 고급 호텔들의 시설들은 서로와 비슷하거나 동등한 수준이라고 한다. 우리가 쉐라톤, 매리어트, 힐
[2] http://www.qfdonline.com/templates/qfd-and-house-of-quality-templates/
(2) Mordern QFD systems
QFD is quite different from traditional quality systems which aim at
1. minimizing negative quality(such as poor service, broken product).
<--With those systems, the best you can get is nothing wrong-which is not enough when all the players are capable.
on eggshells”
“I really hate going to the dentist – it’s not you, but I just done want to be here.”
Involving the staff in decision-making process and empowering the staff gave them incentive to improve service quality
Gave opportunities to update their skills
Attractive compensation
Happier in their work
Provide higher quality, customer-pleasing service
Service Office is responsible for the sourcing of IKEA products with good function and quality, at the lowest possible cost (landed is store). TSO is operating under service agreements with IKEA Trading Agents.
Suppliers of raw materials
Sub-supplier
Components: Component suppliers are specialists in producing components that later become part of the final product (lamp holders, inserts for dr
I. Introduction
1. Description of Fire Service Organization: the Organizational Structure and Function
Fire service agency consists of multi-step organizations; the Ministry of Public Safety and Security (NEMA) as the central government, headquarters in18 Si-dos (National Fire Academy, Coast Guard, etc. are excluded in this case) as the middle, fire station (including regional safety centers