Service delivered with a sense of warmth, friendliness,
individual pride, and Company Spirit.”
5. HIRING
- SWA has a VERY rigorous hiring procedure – nothing and nobody is left
to chance and/or to gut feeling.
6. DISTURIBUTED LEADERSHIP
7. PERFORMANCE MANAGEMENT
- SWA emphasizes a rigorous tracking and rewarding of individual
performance,
the potential innovative ways that UNIQLO can achieve its goal of becoming a global brand that transcends cultural boundaries
1. Introduction of UNIQLO
1.1 Company Overview
Name : FAST RETAILING CO., LTD.
Established : May 1, 1963
Head Office : 717-1 Sayama, Yamaguchi City, Yamaguchi 754-0894, Japan
Tokyo Office : Midtown Tower, Akasaka 9-7-1, Minato-ku,
Tokyo 107-6231, Japan
1. Introduction of UNIQLO
1.1 Company Overview
Name : FAST RETAILING CO., LTD.
Established : May 1, 1963
Head Office : 717-1 Sayama, Yamaguchi City, Yamaguchi 754-0894, Japan
Tokyo Office : Midtown Tower, Akasaka 9-7-1, Minato-ku,
Tokyo 107-6231, Japan
Number of Full-time Employees (Consolidated) : 15,915 (As of February 29, 2012)
Paid-in Capital : 10,273 million yen
Number of I
service is one of the important index that can evaluate the local adminstration's present condition.
However, such local public service occur variety problems such as budget waste by inefficiency of institution. So we have to study the revitalizing about the local public service.
Looking an reinventing local government as an axis of the government innovation, it is usually discussed macrosc
Exploration
Stable cultures - Low
-Non-bureaucratic approaches to customer service:
Employees can resolve customer service problems without having to consult a supervisor first.
Innovation and risk taking - High
- It is mentioned in their mission statement.
e.g. Providing flights to Hawaii without airplanes flying to Hawaii through the partnership with ATA