the most profitable customers
The Results
Consolidated Data Access Enables Superior Customer Service
Workflow Management Improves Workforce Deployment
Analytics Ensure Marketing Success
Measuring Customer Satisfaction
Existing Environment
SAP enterprise resource planning software(ERP), SAP and non-SAP banking applications, legacy systems
Dat
system)으로 운용.
품질문화는 언제 필요한가?
▷ Uttal, Sath
1) 기업의 품질 문화가 주위 환경과 맞지 않을 때
2) 산업 자체가 품질과 서비스를 상당히 중요시할 때
3) 제품 또는 서비스의 품질이 좋지 않을때
4) 품질을 중요시하는 대기업과 합병하고자 할때
5) 기업의 규모는 작지만 성장속도가 빠를
regular and temporary employees perform same work in same level, temporary employees have to receive less pay. Inequity causes anger of temporary employees, and forces them to work worse to meet the degree of the salary.
Sure, managers try to make norms to control performance of temporary employees, for example, monitoring system, but the communication way of down-up rarely happens as they
through a centralized top-down structure. This may cause the problem of vertical communication.
4.3 Systems
SAJO has a systemized structure of managing the employees. Their works and results are evaluated and has a complementary facility. The executive board meetings are held twice a month, discussing the record of performances and formulating plans for the futures. The directors of the groups
the future at BEC. By instituting a development program, it will be able to better develop junior staff members. Also, the program will improve relationships with user departments and increase user understanding of technology. Because member can develop their ability throughthe program, member will be able to apply thesystem to their work more effectively. This will help to increase job perform