customer-orientated IT architecture requirement was met with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. syskoplan designed and implemented major parts of the overall architecture.
Based on SAP® CRM interaction center syskoplan implemented a solution which included:
Standard view of customer and contract data
21세기 기업의 경영전략 변화방향
과거
- 유망한 사업 선정
- 무조건 잘하자
- 보편적 고객가치에 대응
- 크고 남보기 좋은 사업
- 회사 이미지 차별화
- 규모경제중시
- 기존제품(만든제품)을 어떻게 팔것인가 ? (생산주도)
미래
- 잘 할 수 있는 사업 선정(핵심역량)
- 선택과 집중
- 차별화된 고객
기업과 소비자, 노사(勞使)가 함께 사는 상생(相生)의 길
서비스 기대모델
희망서비스 : 제공받을 서비스에 대한 희망수준으로서 바람직한 서비스 수준
적정서비스 : 고객이 불만을 토로하지 않고 받아들일 만한 서비스 수준
수용 가능한 성과의 최하수준
허용영역 : 희망서비스 수
4.3 System
First, MBC holds a performance-related pay (bonus) of which measurement methods consist of personal assessment of boss, ratings and general comments. Secondly, as to information system, online system is installed now. Information like money spent and budget is refined and then transferred to manager, and minor information is shared by every member. Third, planning and budgeting, the b
1. Public Broadcasting
- The Foundation for Broadcast Culture : The Largest Shareholder
- FBC’s Help to Free MBC from External Constraints
2. Distinctive Competency of Sports & Game channel
- Partnership with ESPN Star Sports
- Cable Channel Specializing in Games - MBC/GAME
3. High-tech HD System & DMB Service
1. Performance-related Payment
- Measurement Methods