감정노동 발생조건
(1) require face-to-face or voice-to-voice contact with the public;
(2) require the worker to produce an emotional state in another person;
(3) allow the employees to exercise a degree of control over their emotional activities.[2]
주로 사람을 많이 상대하는 레스토랑의 웨이터, 전화상담원, 대형마트나 백화점의 점원, 연예인들
Decision makers are human, so emotions play a role in their choices. Compassion for employees, concern about future reputation, and other considerations may generate emotions that affect the way we make decisions.
Imaging a manager who is faced with the difficult decision of downsizing a department, letting go two of the 10 alternatives (the 10 employees), and each alternative can be defined a
Face Shop is naturalism. It tried to reduce packing fees and stages of distribution channel.
② Natural and Luxurious Atmosphere of Shop
- Design of the shop is based on plainly white color, besides, the source of products such as rose, lotus, green-tea, and etc are arranged everywhere in the store. It can be applied most of the countries.
4) 4P Analysis
(1) Product
① The features of
Introduction
China is one of most powerful country in the world and already be ranked as G2 with the United States. After building a market economy, China become the superpower country. So, to Korea, China is very important country for business and trade. Now, After 20 years the establishment of diplomatic relations between Korea and China, How do we performed business in China for success in
KLM surprise
1 현재 위치 업로드
소비자들이 자신의 위치를
Forsquare나 Twitter에 공유한다
2 선물 선정
SNS 상의 고객 활동을 통해
고객의 특성을 파악하고
이를 반영하여 개개인의 선물 선정
3 위치 추적 & 선물 전달
주인공이 있는 위치를 추적해
깜짝 선물 전달
고객 간의 대화 경청
고객 간