분야
pptx2.7P,
3.GAP’S MODEL
4.CUSTOMER BEHAVIOR IN SERVICE
5.CUSTOMER PERCEPTION OF SERVICE
6.SERVICE DESIGN AND STANDARDS
7.DEMAND PATTERNS
8.STRATEGIES FOR DEMAND
9.PRICING OF SERVICES
CS(Customer Satisfaction) : once a week
→ the CS educational broadcasting program, ‘Happy Tuesday!’
3. Rewards
Team reward, Individual compensation,
KB Global Language Course
√ Deposit and withdrawal
√ currency exchange
√ Financial advices
√ Asset management
√ Funds, stocks counseling
√ Empathy
-Know customers as individual
-Remember clients’ previous financial
dis/satisfacitions
-Adapt to clients’ specific needs such as
which investment is proper
- Normally Short-term contract
- Working on peak time only (5~6 hours)
- Security guard, lobby managers guide the customers
