be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
service quality, service value,
emotional response & reputations gives to the customer
satisfaction and intentions of reutilization according to the
service relationship: (Thesis for a doctrinate-2010HY)
- Studies on the customer satisfaction of Seoul Municipal
Hospital services
- Studies on factors of patient’s satisfaction on outpatient
medical service
3. Internal Analysis
Mobile industry is evolving from 3G to LTE
Need services for LTE users which is differentiated from 3G services
“롱텀에볼루션(LTE)시대를 맞아 데이터가 동영상 위주로 바뀌는 등 2016년 모바일 비디오가 트래픽 70% 이상 차지할 것을 대비해 더욱 빠르고 강력한 네트워크를 구축할 것이다.
- 표현명, KT사장
"
1. Introduction
Application of Internet in the service industry has already become a major trend in practice with a hot stream attention and research in academic literature. As of 2000, as much as 215 million people have access to the Internet, which is 133 million greater than in 1995 (Brynjolfsson, Erik, and Glen, 2001). Scholars suggest that the number of websites is doubling every 6 months.
Service), 청결(Cleanliness), 가치(Value) 등 이른바 QSC&V라는 맥도날드의 독특한 기업정신은 최고의 품질과 서비스를 가장 실속 있는 가격에 제공하는 것을 목표로 삼고 있으며, 이는 이후 생겨난 다른 패스트푸드 업체들의 모델이 되고 있다.
그러나 이 정신이 아직까지 맥도날드를 다른 곳과 구분 짓는 가장
on eggshells”
“I really hate going to the dentist – it’s not you, but I just done want to be here.”
Involving the staff in decision-making process and empowering the staff gave them incentive to improve service quality
Gave opportunities to update their skills
Attractive compensation
Happier in their work
Provide higher quality, customer-pleasing service
현대 기업 운영에 있어서 고객이 만족하는 상품과 서비스를 제공하지 못하는 기업은 살아남기 힘들게 되었다.
최고의 서비스, Total Quality Service(TQS)란 무엇인가?
그것은 손님이 기대하는 하나 하나의 욕구(need)를 예측하고 이를 예의 바르고 친절하면서도 실질적으로 도움이 될 수 있도록 능률적이고 한
About the Case 4 : Enterprise Rent-A-Car
Have you ever heard about 'rent a car' service? In many companies, this service has been gave. And, this case is about rent car company's success. First, there is the story of the man named Kevin.
Kevin had had his own car but he faced car accident. His car was towed to repair shop. At that time, his assurance agency recommended Enterprise Rent A Car
service, value and innovation.
⦁Developing our People and Valuing Diversity – to recognize the diversity and contribution of our people. We create a work environment that is challenging and provides the opportunities and support for everyone to develop, learn and succeed.
⦁Profitable Growth – to deliver shareholder value through disciplined, sustainable growth, underpi
4. Case analysis - social service voucher system
a. Definition
Social service voucher system(SSVS) is the system that is provide high quality- various service for the elder, the disabled, pregnant women and child. Since 2007, Korea have practiced for about two years.
b. Operationproject
the number of users
budget
(the national treasury)
elderly care service
7731
287(100)
disabled assis