customers to associate the Zappos brand with the absolute best service, then we can expand into other product categories beyond shoes.
- Vision
Whatever you're thinking, think bigger.
Chase the vision, not the money.
Zappos decided to be the very best at delivering customer service.
- Revenue
$ 840 million (2007)
- Employees
U.S Employee 1,665
Employees outside U.S 0
-
customers to associate the Zappos brand with the absolute best service, then we can expand into other product categories beyond shoes.
- Vision
Whatever you're thinking, think bigger.
Chase the vision, not the money.
Zappos decided to be the very best at delivering customer service.
- Revenue
$ 840 million (2007)
- Employees
U.S Employee 1,665
Employees outside U.S 0
-
customers who wanted to be included on its regular pick up routes. The purpose of monthly fee is that DHL lead the customers to use all of company’s all process within a certain period of time, but if customer wants all of DHL’s service, customer pay only about pickup costs. Under this approach, when effective marketing conducted, it plays a great roll. It cannot drive customer loyalty becaus
process clear, and filling in calories and nutrients on menu.
② Price:
• Happy hours – on every Wednesday from 6:00p.m ~ 9:00p.m, customer can have every dishes at discounted price.
• Membership card – Accumulated points upon each transaction. Accumulated points can be used during the next transaction. To boost customer satisfaction and loyalty
• S
our team chose to observe, Samsung-Tesco Home Plus.
mission statement "To create increasing value for customers to earn their lifetime loyalty"
vision World Best Value Retailer
values Home Plus Ten Commandments.
#1-5 - We value our customers more than any other.
#6-10 – Do to others as you would have them do to you.
culture Customer focus
CPS --> Professionalism
Synbaram