• Pipeline Team
• Shipping/Logistics
• The User Experience Humans
*Henderson, NV, US
iv. SWOT Analysis
3. Organizational Culture
It’s the belief of Zappos that if you get the culture right, most of the other stuff like great customer service, or building a great long-term brand, or passionate employees
of events: Chinese characteristics enjoying events
Discount events: every time and weekend new special discount products
Various assortment of goods using wide space of store.
Society-friendly marketing
Return the corporate profits to the society by the form of donation
By publicizing interest of the company to women’s human rights, appeal t
of customer service. That includes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery to and from(in case ofreturn) customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (75% repeat rate)
ii. Introduction to the CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at
of his or her race, religion, nationality, membership of a particular social group or political opinion,”
“is unable or unwilling to avail himself or herself of the protection of that country or to return there, for fear of persecution”
- The 1951 Convention on Refugees
Asylum seekers:
those seeking refugee status in another country
Asylum seekers’ right to seek asylum but