main operation strategy
- Hilton developed ‘Hilton H honor’ which is a membership program for regular customers of Hilton. It increases customer satisfaction and connects the world wide branches.
Every time customers stay Hilton world wide branches, Hilton updates customer’s personal preferences and share it to every branches to provide customized services.
Through internal educatio
리츠칼튼
1. 리츠칼튼 호텔의 개관
가. 리츠칼튼 호텔의 역사와 이미지 및 수상내역
리츠칼튼 호텔은 "최고급 호텔"이란 개념을 최초로 도입한 세자르 리츠(Ceasar Ritz)가 1898년 파리에 호텔 리츠를 세움으로써 시작되었다. 그 후 100여년이 지난 지금 미국 조지아주 아틀란타 시에 본사를 두
In the present
Accommodation with high quality facilities & more customized service
Business place
Place of enjoying various culture
Hotel ranking
Hampton Inns, Hilton Garden Inn, Doubletree Hotels, Hilton/Conrad Hotels, Embassy Suites belong to TheHiltonFamily
In the present
Accommodation with high quality facilities & more customized service
Business place
Place of enjoying various culture
Hotel ranking
Hampton Inns, Hilton Garden Inn, Doubletree Hotels, Hilton/Conrad Hotels, Embassy Suites belong to TheHiltonFamily
Customized system
Cross-selling & Cross-service
Find special individual preference
Find individual dissat