Certificate
Operational Excellence
Service Excellence
Innovative Excellence
50.7% of people purchase productfor Gift
“The Study on the Factors affecting Customer
Satisfaction intheIn-flight Duty-Free shop ”,
Su-min Ji, Graduate School of Chung-Ang University
“Outstanding
gift wrapping is a way to
give satisfaction
To a person and
motivate customers
to pur
and demandof passengers. Once unexpected situations happen like inclement weather, international events and terrorism, passenger demand will be extremely lower than before, so their business will have trouble.
There are competitors in regional airlines andthere are competitive factors in thisindustry such as fares, capacity, customer service, route, flight schedules, models of aircraft, safe
I. Introduction
1. Purpose ofthe Project
The purpose of this our group was to analyze two similar hospitality companies by using tools learned in accounting class. Based on annual reports of two companies, our group members learned how the terms learned in class is actually used inthe report. We hope to understand how certain variation affects accounting items and identify why certain does
in Shanghai, the two men eventually moved to Hong Kong and founded Cathay Pacific Airways. This new company began to operate passenger flights to Manila, Bangkok, Singapore and Shanghai.
The 1960s represented their coming of age. According to research, between 1962 and 1967, business grew at an average rate of 20 percent a year. So they initiated international services (another world's first) t
In-Flight Sales 4,655 5%
Total 102,126 100%
(Unit: hundred million won)
As we see inthe table, air transportation part which includes passenger, cargo, maintenance service, training service, building lease takes up more than 95% ofthetotal revenue, so they need to focus on that type of business.
Korean Air made a low-cost subsidiary carrier called Jin Air. It is a premium short haul c