Logistics
Total Quality Management
Improve the quality of products and processes
Meet customer expectations, improve customer experience
Six Sigma
customer-centricity
Use of six sigma reduces
Defects, variation, errors in the ordering processes, inventory record accuracy
Inventory management
Drop-shipment
Advantages to Retailers:
No inventory cost
No shipping cost and hassle
2005 2006 2007 2008
GDP(US$ 100milion) 8,447 9,511 10,493 9,287
Total industries’s sales
(KRW trilion) 1,611 1,702 1,864 2,272
Ratio of corporate logistics cost to sales(%) 9.7 9.6 9.6 9.5
Ratio of paid logistics costs(%) 42.9 43.0 43.1 43.1
Logistics market size(KRW trilion) 67 70 77 93
Change from the previous year(%) 13.4 5.1 8.8 21.4
1992.06 : Basic construction plan for new a
To analyze ZARA supply chain, it is interesting to look closely at the product design, inventory management, evaluation of suppliers and vendors, logistics management, material management, time scheduling, information systems which are the main contributors in allowing Zara to offer cutting edge fashion at affordable prices.
It is also interesting to consider other key performance indicators of
COSMOS®: Real-Time Package Tracking
COSMOS (Customer Operations Service Master On-line System) is a computerized package tracking system that monitors every phase of the delivery cycle at FedEx. FedEx employees constantly input information into COSMOS by several means.
Customer service representatives enter shipping information into COSMOS through computer terminals, alerting the dispatche
1970년 영국의 로치데일 위원회(Rochdale Committee) 보고서는 해운산업의 효율성과 경쟁력에 영향을 미치는 운영 및 기타 요소를 분석한 결과, 물류비용이 결정요인이 된다고 하여 화주에 대한 서비스 요구에 주목하지 않았다. 그러나 Pearson(1980)은 화주가 운송인을 선정하는 것을 제품판매에 따른 거래의 과