to be concerned about customer for continued existence. Everland provides services, but we thought operation management iscan be applicable not only manufacturing company but also service company. So we prepared that what isEverlandand what isCRM. But actually, our presentation goes astray from the main subject of our class.
1. What's Everland?
Young-in Farmland was first opened in 1
of purchase, and distributor.
• Dirt Bikes would like to be able to market more aggressively to its customers.
• The Marketing Department would like to be able to send customers e-mail notices of special racing events andof sales on parts.
• It would also like to learn more about customers’ interests and tastes : their ages, years of schooling, another sport in which they
CRM software and modeling tools to address the company’s problem?
정부가 Indian 거주 지역에도 카지노 설립을 허가하면서 카지노 사업은 매우 팽창하였고, Harrah는 이렇게 경쟁 카지노 업체가 증가하는 가운데서 그들과 차별화하기 위해 CRM 소프트웨어를 도입했다. 이 소프트웨어를 활용해 Harrah는 기존 고객에게 맞춤
can provide the service that meets thecustomer needs and understand consumer behavior in depth. Combing these information with their existing database, G market can use this source toCRM. This procedure will explained inthe following parts.
3.2 ISP& ESCROW&SSL
To ensure the security of E-commerce, G market provides some security program for transaction. Thisis represented by ISP, ESCROW s
the hotels are seriously concerned about this problem, so they already accepted the IT-based reservation system all over the world. This makes the hotels can handle customer information much more effectively. But as we mentioned before, customers are demanding more and more. thisis why some ofthe leading hotels ofthe world desperately want to adapt new way that can manage this needs; theCRM w