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분야
pptx2.ISQI (international service quality indicator)
3.Point – To - Point
4.Hub & Spoke
5.Advantage and disadvantage of Hub & spoke
6.Competitive advantage
MBNQA, Malcolm Baldridge National Quality Award
- To improve the international competitiveness of U.S. companies product or service quality performance with excellent company to be awarded to the national phase.
customers would value a time-definite express delivery
service, then used on-time delivery as the company’
primary measure of performance.
( focus on customer)
