COSMOS®: Real-Time Package Tracking
COSMOS (Customer Operations Service Master On-line System) is a computerized package tracking system that monitors every phase of the delivery cycle at FedEx. FedEx employees constantly input information into COSMOS by several means.
Customer service representatives enter shipping information into COSMOS through computer terminals, alerting the dispatche
networks
Gathering and Delivery Check
Warehousing, Releasing and Inventory Check
Check using Mobile
e-CS (Customer Service) Center
Partnership Center
B2C (CRM, One to One Marketing, DB Warehouse)
Use community : Internet Delivery reservation service,
Internet estimate Service,
Delivery/e-payment package system
2. B2B
electronic mat is working well until now without any problem. After then, when she need something, she often use 11st.
In this experience, 11st can provide wide satisfaction to all generation. From now on, let us see the all process of transaction, service factors and improvement factors.
3. Service factors
Pre-Transaction Service
1) Safe Log-in Service - General public certificate Lo
Export the service concept
Import customers
Transport customers to new locations
involves services to the customer’s physical possessions.
Export the service to a local service factory.
Import customers
Export the information via telecommunications and transform it locally.
Market Drivers
Competition Drivers
Technology Drivers
Cost Drivers
Government Drivers
Electronic Commerce : EC)는 인터넷이 보편화되기 이전에도 기업 간 문서를 전자적 방식으로 교환하거나, PC통신의 홈쇼핑, 홈뱅킹 등 다양한 형태로 존재해 왔다. 이러한 전자상거래는 상품이나 서비스 거래행위의 전 과정이 전자적 수단과 기법을 이용하여 이루어지는 것을 의미하는 것으로 상품이나 서비
1. Introduction
Application of Internet in the service industry has already become a major trend in practice with a hot stream attention and research in academic literature. As of 2000, as much as 215 million people have access to the Internet, which is 133 million greater than in 1995 (Brynjolfsson, Erik, and Glen, 2001). Scholars suggest that the number of websites is doubling every 6 months.
Electronic Data Interchange)는 과거부터 인터넷과는 무관하게 추진되어온 것으로서 거래에 필요한 각종 문서를 정형․표준화하여 컴퓨터로 주고 받는 기업간 데이터 교환시스템을 말한다. 두 번째로 CALS(Commerce At Light Speed)는 설계도면이나 부품의 데이터를 비롯하여 제품의 개발, 제조에서 보수유지에 이
FedEx는 608대의 자체 화물 운송기와 4만500대의 운송차량을 보유하고 전세계 212 개국, 13만여 도시에서 각종 화물을 운송하고 있는 물류 운송 전문 회사이다. 특히 FedEx는 서류 화물보다는 비서류 부문, 즉, 각종 수출입 화물 부분에서 강세를 보이고 있다.
또한 최근에는 수출업자나 수입자가 창고가 필요
service which targets both the adults and the children. There are 130~170 menus and the price of the menus are 1~1.5 times as expensive the fast food restaurants.
In the second half of the 2012, there was a research measuring the satisfaction toward the family restaurants, price and the use of the family restaurants by asking 1000 consumers who are over 20 and have ever been to the family restau