SWA
Being a community rather than a company.
Disaster Relief Committee
Funding
-employees’ donation
-profits from recycling
-fund-raising campaigns.
*Develop TRUST, LOYALTY, COMMITMENT among organization
*Develop careful consideration about other co-workers.
*Enable people to communicate actively, share more information.
*Fun management to role as a great motivator
4 Customer Analysis
4-1 Customer Expectations
Young age Mid-life Late-life
Interest Adventure, Challenge Adventure, Relaxation Leisure, Health
Company Peers, Friends, Lovers,
Circle members Friend, Lover, Circle member, Family, Lover
Leisure Travelling, Experiencing
Leisure Travelling, Leisure, Fishing, Experiencing Travelling, Climbing
Leisure Time Weekends, Holidays
Vacation season W
fun at work. An “each one teach one” philosophy is ingrained in the culture, and all the great leaders in the company are amazing teachers. We believe our employees often learn more through the examples and lessons of mentors than they do in formal training.”
“Nordstrom customer services are always directed toward excellence. We are the best team workers. Nordstrom is a company always
factors and improvement factors.
3. Service factors
Pre-Transaction Service
1) Safe Log-in Service - General public certificate Log-in
Nowadays, concerning about personal information management is growing in community and incidents which is related to leak out the customer information is increasing. Because of the fact, The 11st provide the general public certificate log-in service t
Fun’ management
Herb Kelleher was a person who used to say that tasks should be fun. He attended the board of the directors meeting with a jean, sometimes waited for the employees coming to work to surprise them with a rabbit make up on his face. What he wanted to earn with this fun management was people’s ‘heart’. He was confident that the firm which enjoys their works from the inside c
서 론
1) 맥도날드 선정이유 및 기업소개
가. 맥도날드 선정 이유
외식시장에 있어 패스트푸드점의 활성화와 바쁜 현대사회 속에서 소비자들은 빠르고 간편하게 이용할 수 있는 패스트푸드를 이제는 하나의 소비 트렌드로 여기며 즐겨 찾고 있다. 햄버거 문화가 언제부터인가 우리 한국에 들어와
Incorporated in 1871, leading company in Finland
Diversified business portfolio >> Concentration on mobile &IT
#1 telecommunication company in Europe
(+) Strong know-how in mobile phone manufacturing
(+) Wide range of mobile devices
(+) Strength in SCM
(-) Challenged by Apple& RIM
(-) Lack of distinctive
competitiveness
(-) Drop in market share
49%(2006)->45%(2008)
OS
The movie became a great issue and spread in great speed and range through the internet
As a result of AMOLED marketing,
17,000,000
views on the web
in 4 weeks
520,000
visitors to its mini homepage
in 4 weeks
Even with very high price, AMOLED successfully exploited the market
sold for over
600,000 won, very expensive
But!
200,000 phones
were sold in a month
Day 3: Conversation Composition using idioms
Today’s objectives
Students are expected to use idioms in real life situations.
Today’s activity
1. Checking assignment (5min.)
Each person in each group will present their homework
2. Showing movie clips containing everyday used idioms (20minutes)
* Students are expected to find out about what they already know about