Management
Console)와 SDK(Software Development Kit)를 제공
시스템 안정성 우수
운영 관리, 유지보수 지원
KM 업계 최초로 SDK 제공
확장성 뛰어난 패키지 ⇒ 콜 센터로 활용
KMS구축 전의 방법론 : KM의 전략적측면, 핵심지식도출, 변화관리 방안 및 KMS 설계
KMS구축 시
Power CRM
CRM(Customer relationship management)은 소비자들을 자신의 고객으로 만들어, 이를 유지하고자 하는 경영기법이며, 기업들이 고객과의 관계를 관리, 고객 확보, 그리고 고객, 판매인, 협력자와 내부 정보를 분석하고 저장하는데 사용하는 광대한 분야를 아우르는 방법이다.
Power CRM-수익성 강화
예
manage your culture based on your core values, in every single department.
4. Make "WOW" part of your company's everyday vocabulary.
5. Remember that customer service is an investment, not an expense.
6. Trust and empower your customer service team, and find people that are passionate about customer service.
7. Create a culture book.
8. Give great service to everyone: customers, employe
manage your culture based on your core values, in every single department.
4. Make "WOW" part of your company's everyday vocabulary.
5. Remember that customer service is an investment, not an expense.
6. Trust and empower your customer service team, and find people that are passionate about customer service.
7. Create a culture book.
8. Give great service to everyone: customers, employe
schedule an appointment check up with them.
The second factor is, that they use information as a part of efficient management. The mechanics do a test drive with client’s car to gain sympathy to car’s problem, and uses Custom Care Vehicle Dossier (CCVD)’s data for maintaining and diagnoses.
The last but not the least thing that we can learn from this story is, the importance of cust
scheduled or preventive maintenance.
Nonstandard downtime; 15% of actual running time.
Purchasing
The plastic nozzles were a rush order.
It caused a vendor to do careless design with several defects.
What is Quality Management?
Definition
Determining quality policies, objectives, and responsibilities
so that project will satisfy the needs for which it is undertaken.
Pur
manager did the testing demonstrates inspections that are after the fact with out in-process controls or feedback loops.
2) Plant maintenance
The case states that there was no scheduled or preventive maintenance and they had recently had 12 work orders to adjust or fix a machine that was being used for something that it was not designed to do. Furthermore, there was a nonstandard downtime; 15
1. Summary
(1) Background and Purpose
사업 배경
해외 여행객 증가 추세
일률적인 고비용 패키지 여행상품
기존 여행 정보 사이트의 편의 성 부족
(2) Management Team
홈페이지 관리 및 마케팅, 자료수집 및 기획
홈페이지 제작 및 기술부분, 가이드 관리
(3) Development
정보 디스플레이 차별화, 쉬운 업
Management
Three factors that usually are considered
1) Fetal age and thus maturity
2) Labor
3) Bleeding and its severity
? Preterm + no persistent active bleeding
→ Close observation
? Near term + not bleeding
→ Scheduled cesarean delivery
※ Timing is important to maximize fetal growth but to minimize the possibility of antepartum hemorrhage.
※ Data are sparse rega
이 문서의 중요한 목적은 회사의 strategic decision making을 개선시키기 위한 수단으로서 competitive-edge model을 소개하며 설명하는 데 있다.
바라기는 여기에서 토론된 개념과 유행하고 있는 topic들은 더 많은 manager들로 하여금 회사에 대해 strategically 하게 생각하며 계속적으로 competitive approach를 개발하도록