“Customer Intimacy” , creating an uplifting experience every time
1. Employees are its first and vital “Partners”
gives health insurance and stock options to even the most entry-level partners.
encourages promotion from within the company
Its employees satisfaction rate is in the 80% or 90% range.
It had one of the lowest employee turnover rates in the industry-just 70%,
Thi
2006년 7월30일의 대차대조표를 보고, 이를 현행환율법, 유동성-비유동성 구분법, 화폐성-비화폐성 구분법으로 각각 외화환산을 해 보면, 화폐성-비화폐성 구분법이 가장 노출이 적고, 환산손익에서 이익을 보는 것으로 나타난다.
현행환율법은 노출된 자산에서 노출된 부채를 차감한 것으로, 위의 대
Business Process Reengineering.
This concept was first used in the Harvard Business Review titled written by professor Michael Hammer in 1990. According to this concept, sometimes when a firm faces a crisis, under enormous amount of pressure, it must completely reengineer the Business Model, the Business Process and the strategies in order to resp
Business Model', we must make a decision. Will we endure it? Or run away from it? Fix and adjust to it? Or start all over?
The target firm we will take a look at today is a firm which overcame such a crisis wisely.
Ⅰ.2.Rosenbluth International overview
Rosenbluth International is a travel agency founded in 1892 in Philadelphia, U.S.A., and according to the data in the year 2000, it was
business
Logistics
Total Quality Management
Improve the quality of products and processes
Meet customer expectations, improve customer experience
Six Sigma
customer-centricity
Use of six sigma reduces
Defects, variation, errors in the ordering processes, inventory record accuracy
Inventory management
Drop-shipment
Advantages to Retailers:
No inventory cost
No shipping cos