3. 현재 hotel 들의 major differentiating factor는 quality ofservice provided by employees directly to customers 라고 한다. 이를 부각시키기 위해서 hotel들이 하고 있는 effort들은 어떤 것이 있는지 논의해 보아라.
현재 고급 호텔들의 시설들은 서로와 비슷하거나 동등한 수준이라고 한다. 우리가 쉐라톤, 매리어트, 힐
of Culture, Sports, and Tourism(MCST), Korea Tourism Organization(KTO) has pushed through with a project promoting BENIKEA as a mid-low priced tourist hotel chain brand in an effort to create the perfect settings for both domestic and overseas travelers to have comfortable rest, relaxation, and refreshment with excellent services in superb facilities at reasonable prices.
Creation of BENIKEA
4. Amenity
For comfortable and convenient circumstances, the hotel provides other facilities such as enough parking space, conference room, upgraded room, free using of computers, printing machine, wireless internet, water purifier, washing machine and smoking room.
5. price
The price is Mid-scale and includes limited F&B service. Depending on the quality, the more service is, the highe
1. Introduction
The reason that we chose this case was one of our team member had a scrap book on case analysis. We took a look and looked for the material which was related to our lecture. The subject was interesting through the time we spent on team project. Web is the most popular services in Internet, so many company will ask question about “How to acquire customers on the Web”. This ar
특정행동 또는 태도의 변화 등으로 표현할 수 있다.
“York”은 노력(effort), 효과성(effectiveness), 효율성(efficiency), 서비스의 질(quality ofservices), 과정(process), 영향(impact), 형평성(equity) 등 7가지를 제시하였으며, 여러 학자들의 공통적인 기준은 노력성, 효과성, 효율성, 서비스의 질을 제시하고 있다.
고객과 종업원 사이의 상호작용은 시장이 성공하느냐 실패하느냐에 중대한 영향을 미치는 요소이다. 특히, 서비스 질은 중추적인 역할을 한다. 종업원에게 평균 이상의 관심을 기울이는 회사는 대부분 가장 성공하는 회사가 된다. 성공한 회사들은 종업원들을 잘 훈련 시켜서 처음부터 적절한 서비스
of the Snyders' goals, but they did have plans for In-N-Out Burger's expansion.
Quality, freshness, and service were very important to Harry and Esther. Their sons, Guy and Rich, learned the business from the "ground floor". From an early age, Guy and Rich worked at In-N-Out, learning the principles that were to become the cornerstones of In-N-Out's philosophy.
It was almost three years bef
of the organization
- Bring all employees into the decision making process
- Trust people and their ability to contribute to the mission
- Place emphasis on prevention and problem solving work
- Treat each other with dignity and respect
2) Do they have long term vision?
① Evaluation
Evaluation(I ): very good ( v) good ( ) average ( ) bad ( ) very bad ( )
Evaluation(E): very
4. Case analysis - social service voucher system
a. Definition
Social service voucher system(SSVS) is the system that is provide high quality- various service for the elder, the disabled, pregnant women and child. Since 2007, Korea have practiced for about two years.
b. Operationproject
the number of users
budget
(the national treasury)
elderly care service
7731
287(100)
disabled assis
Ⅰ.THE INTRODUCTION OF THE COMPANY
nTHE BASIC INTRODUCTION
THE NAME OF THE COMPANY: MEGASTUDY COPORATION (www.megastudy.net)
CEO: SON, JUEUN
THE DATE OF FOUNDATION: JULY 12,2000
INITIAL CAPITAL: 3,030,000,000WON(30 BILLIONS WON=3 MILLION DOLLARS)
EMPLOYEE: 110 PERSON
THE MAIN BUSINESS : EDUCATION SERVICE, ON-LINE LECTURE SERVICE , PROVIDING EDUCATION CONTENTS
SUBSIDIARY COMPANY