Service
1) Brand New Planes = Efficiency(cheap tickets)
2) Flexible fare policy
3) Introduction of e-ticketing, prepaid excess
baggage, and seat selection system
(The first in Philippine)
4) Partnership (Hotel, car rental, travel insurance,
entertainment ticketing)
5) CPV(customer perceived value)
6) Promo fare: If pre-purchase allowance online,
Ticket Issuance
Service Description
1) 제품
- 기술적 구연 방법 : 대기업 혹은 중소기업이나 중견기업의 경우 에너지 절약이라는 부분에 있어 기존의 에너지 사용시설이나 방법을 어떻게 개선시킬 것인지 확실치 않을 경우 에너지 절약사업(자회사)을 통해 해결방안을 찾는다. 예를 들어 보일러 연료를 자동으로 제어
suppliers is low
Drink : Bargaining power of
suppliers is high
4. Value Chain analysis
It is service business unlike the manu-
facturing industries. difficult of value
invention by cost-cutting
Compare with bakery, emphasize to
differentiation of coffee and bun
Necessity action information technology
EX) Internet reservation system
of $500 million for 2010. No tech company (including Amazon, Ebay, Yahoo, or even Google) has experienced this kind of growth. At just under 2 years old in April of 2010, the company was valued at $1.35 billion. Groupon also owns several international operations, all of which were originally deal-of-the-day services similar to it, but then re-branded under the Groupon name after acquisition.
1.Business Principles and Value
▶ HSBC는 다섯가지 핵심 비즈니스 원칙을 가진다.
․최고의 고객 지원
․효과적이고 효율적인 시스템 가동
․건실한 자본과 유동성
․신중한 대출 정책
․엄격한 지출 통제
▶ HSBC는 중요한 비즈니스 가치에 따라 경영한다
․개인의 청렴함과 성실함
R
strength
No.1 position in market share
Second place in business profits
weakness
Duplicated annual fee
High rate of interest
(중략)
Delivering on Promises
6 Sigma
Protecting customer information
Being willing to help
24 hour call centre service
Instant reply of customers’ online questions or requests
Caffe bene는 현재 존재하는 많은 다른 Take out 커피점과 동일한 Take out개념의 카페지만, 매장에서 직접 구워서 제공하는 정통 벨기에식 와플과 젤라또가 있다는 점에서 다른 Take out 커피점과는 차이가 있다고 할 수 있습니다.
Take out 커피점의 특징 중 하나라고도 할 수 있는 Self-service의 개념을 넘어서 고
service award
: All stores participates this contest for receiving award. There are no qualifications, the participants must hand in data relating complaint letter.
②All star award
: The investigation standards are nice value, creative goods, superior sales or combined these standards.
③Pace Setters Club
: This award consider sales outcome. The Nordstrom thinks these awards to make wo
The Home Depot, INC.
World’s largest
Home
improvement
retailer
Warehouse-format stores
with a high level of customer service
Served primarily the
DIY (Do-It-Yourself) person
Store Profile
All of the stores were company-owned and built to Home Depot’s standards
Location : In suburban areas populated by members of the target market
Build standards : Each store itself was
service and limited selection in traditional bricks-and-mortar retail sores. Out of that frustration was born a vision of a better way for music buyers to connect with music.
Some six years later in August 1994, Jason and his twin brother, Matthew, created CDnow in their parents’ Ambler, Pennsylvania, basement to provide music buyer with knowledgeable recommendations, convenience, and a larg