1. CRS( Computer Reservation System)-항공운송기업
CRS라 함은 전산 단말기를 통해 항공편의 예약 발권 운송은 물론 항공 운임 및 기타 여행에 관한 종합적인 서비스를 제공하는 시스템을 말한다. 이전에 일일이 수작업으로 이루어지던 복잡한 예약, 발권 업무를 CRS가 대체하면서 여행사 직원들은 보다 편리하
even he or she is alone.
They wanted to provide small number of real Japanese style dishes
Sales forecast
80 Dishes
per day
Would be enough
Reset standard quantity of dishes (60 each for lunch time and dinner)
Fastness: Redesign their production process
Shortage of labor unit: Adopt Self-service system for delivery of side-dishes
Tasty: Material freshness
BioProcess
Protein Sciences
Advanced Systems
Services
market-leading intra-operative
interventional imaging products
An electronic database of all medical records
All medical institutions networked
All doctors and medical staff use their computers
System(수동시스템)
수작업에 의한 업무처리
Semi- Autimated Opreration System
(반자동화시스템) 예약업무에 도입
1960
Semi- Autimated Opreration System
(반자동화시스템) 예약업무에 도입
1970
Automated Operation System (자동화시스템)
업무지원부서로 확대
1980
Intergrated Operatiom System (통합시스템)
예약시스템과 업무지
system
(only best seller..etc) 30~90%
PLACE Only their own website.
Attract indirected customers from other associated web site -Off-line :Totally had 777 branches in 2009 in USA
-Planned to open 70 additional branches every year
-Targeting online market through BN.com web site
PROMOTION More advertisements in on-line Price Discount Strategy
Communal branding with AOL
Affiliate Program
services, retail, entertainment, civic, and hobby purposes place appear.
1-5. Seven Principles of TOD design
1)Keeping levels of high-density public transportation services that can be provided
2)placing Station Residential, commercial, workplace, public facilities such as parks
within Walking Distance
3) configuring pedestrian-friendly street network
4) mixed arranging housing of ty
- Phil Satre: 하라 엔터테인먼트의 대표이자 최고경영자(CEO)
- Gary Loveman: 하라 엔터테인먼트의 사장이자 최고운영책임자(COO)
- Marilyn Winn: 하라 엔터테인먼트의 HR 팀장
Loveman 대표는 보다 나은 고객서비스 제공을 위해 직원 인센티브 제도를 고안했고 Winn 팀장은 이 제도의 중심부에 서서 추진함.
인센
System, 맛있고 몸에 좋으면서 확장성이 강한 메뉴부터 매장 운영 그리고 회계 관리 등 사업 전반의 관리 시스템 통합과 이를 통한 비용절감을 목표로 브랜드를 만들어 가고 있습니다.
2. 대(對) 고객 Service 이념
고객의 생활을 풍요롭게 하는 새로운 미래창조
도시 문화 식생활의 선두주자로 신생활
services, but we thought operation management is can be applicable not only manufacturing company but also service company. So we prepared that what is Everland and what is CRM. But actually, our presentation goes astray from the main subject of our class.
1. What's Everland?
Young-in Farmland was first opened in 1976 as the only family oriented amusement park in Korea. This marked the b
system. In primary attempt, it was suggested as one of management strategies, but it also worked as an evaluating system. At the end of every year, they all gathered together and reported what they’ve succeeded and failed. In this process, they could make solution and make alternative course of action for future development.
How does the organization manage change?
Nexen Tire Company is kn