1. Analyze Enterprise's Service Quality Survey. What information is it trying to gather? What are its research objectives?
설문지를 분석해보면 다음과 같은 항목들로 되어 있다.
-엔터프라이즈 렌트카 회사에 대한 전반적인 만족도
-렌트 과정에 대한 만족도: 예약, 렌트 소요시간, 원하는 스타일과 형태의 차 제공여부, 렌 트
II. Review of Literature
Before we start to execute our own research, we find out several precedent studies about Dongdaemoon market. According to some paper, we get brief information of Dongdaemoon market. Most of Papers we looked over focus on the process of changes Dongdaemoon market from past to now. The purpose of our research is to make suitable proposal for Dongdaemoon market to be a glob
사례 요약
Enterprise Rent-A-Car는 자동차 렌트 업체이다. 이들은 보험회사와 자동차 수리업체와 긴밀한 협조체계를 구축해서 이들 회사를 찾는 고객들(자동차사고를 당한 사람들)이 자신의 자동차를 수리할 동안 대여할 자동차를 Enterprise Rent-A-Car에서 대여하도록 유도하고 있다. 이것이 이들 사업부분의 80
research department and 6-sigma related tasks of both Hyundai•Kia manufacturing sector and their partners. President Jung changed the company’s decision-making system that makes new vehicles be on sale after 1 ~ 2 months of “quality verification” steps. Before applying 6-sigma movements, it started selling products right after deciding a mass production of new line. Furthermore, ‘Qu
of Agricultures (USDA) Economic Research Service estimates that diseases caused by E. coli O157:H7 due to consumption of insufficiently cooked ground beef result in US $200 million to $440 million in annual medical costs and productivity losses. In developing countries, diseases caused by parasites such as Taenia solium and Trichinella spiralis constitute a major problem, and together with b