● Head Quarter :
Dallas, Texas.
● Herb Airport :
McCarran
International Airport.
● Passenger transportation : World’s 3rd.
(1st : American airlines, 2nd : Delta airlines)
● Airplane : currently 552.
“Dedication to the highest quality
of customer service delivered with a
sense of warmth, friendliness, individual pride, and company spirit.”
1. For the employee
The Communication Gap: The difference between service delivery and the service provider’s external communications.
DAEKYO has not advertised regularly, but their purpose is making the student study themselves. They do not focus on how they make the student’s good grade.
Thus they emphasize they can change the student to go the right way.
Even the students study on their own with 눈높
be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
people in the survey predict that the level of corruption will increase, 71% predict that the current government’s actions in the fight against corruption are ineffective [Exhibition11] (TI, 2010).
Culture and Socioeconomic Environment
Total employed people are 139,064(58.4%) in 2011, the most populous job is management, professional, and related occupations (139,064) in NY. Others service o
③ System
Informailer system(CRM)
They provide information to customers through email channel and various on-line services. That is an informailer system which is linkage with Dominos web system for communication. On the perspective of the customer, they are served and received necessary information in real time. On the other hand, through Dominoes staff’s perspective, they can prov
SLA : Service Level Agreement
SLM : Service Level Management
Contracts would be influenced by service performance
To improve standards and make management and operation more efficient
People use automatic system that
does not need any checking process
First,
scan the identification page of passport
Second,
scan your fingerprint at recognizer
Last,
When proc
and I don't want to lose what I was raised with all my life." Fast growth was not one of the Snyders' goals, but they did have plans for In-N-Out Burger's expansion.
Quality, freshness, andservice were very important to Harry and Esther. Their sons, Guy and Rich, learned the business from the "ground floor". From an early age, Guy and Rich worked at In-N-Out, learning the principles that were
and differentiation aspects are guaranteed, The Coffee Bean & Tea leaf can create consumer loyalty.
- Communication
The weakest point of The Coffee Bean & Tea leaf is the lack of brand awareness. Through active communication with customers, the company will be able to promote its sales.
• Use Mass Media, Social Network Service, etc. Many people are intent on such services as Twitter, Fa
and interaction through function 'like’
Fan page-marketing for corporations(interlocking with external site)
wall-write and reply
Future mobile strategy
Focus on expansion of facebook users mobile usage experience within near 5~10years
Alliance with more than current 200 mobile service provider
Why?how?:
-Mobile method show twice as much using exposure as Web method.
-facebook wi
and sales which provides goods with low-prices. (Hong & Lee, 2007)
However, according to this paper, the most significant problem of Dongdaemoon fashion market is in the aspects of production, design, distribution and export. First of all, there is the increase in ageing of employees and no young skilled people. Also, Dongdaemoon market is losing its competitive because of the lower cost of the