13.1 SYSTEMS AS PLANNED ORGANIZATIONAL CHANGE
Systems Development and Organizational Change
[그림]organizational change carries RISK
and RETURN
새로운 정보 시스템은 다양한 조직변화를 일으킴.
이러한 조직 변화는 위험과 보상을 수반하는 정도에 따라 4가지의 형태로 분류됨.
Automation(자동화)
√조직 변화의 가장
What is ZARA?
Zara is
Spanish clothing and
accessories retailer
In 1980, Zara started
its international expansion
through Porto, Portugal
Zara’s unusual strategy
History of ZARA
1975 First Zara store is opened
by Amancio ortega
1985 Inditex as the head of the Group
1991 Birth of different chains : Pull and Bear,
Massimo
class hotel in Busan as a foothold of hotel improvement.
코모도 호텔 관계자는 ‘이번에 인수한 3개 호텔은 코모도 호텔의 30여년 경영 노하우를 적용해 전국 규모의 호텔 체인 위상 정립의 발판이 되도록 할 것’이라고 말하고 ‘좀 더 나은 서비스와 파격적인 특전으로 고객몰이에 앞장 설 예정’이라고 덧붙였다
2. Service Training
CS(Customer Satisfaction) : once a week
→ the CS educational broadcasting program, ‘Happy Tuesday!’
3. Rewards
Team reward, Individual compensation,
KB Global Language Course
√ Deposit and withdrawal
√ currency exchange
√ Financial advices
√ Asset management
√ Funds, stocks counseling
√ Empathy
-Know customers as i
The Communication Gap: The difference between service delivery and the service provider’s external communications.
DAEKYO has not advertised regularly, but their purpose is making the student study themselves. They do not focus on how they make the student’s good grade.
Thus they emphasize they can change the student to go the right way.
Even the students study on their own with 눈높
Ⅱ. 수강신청 프로그램 소개
이번 데이터베이스 프로젝트는 아주대 수강신청 프로그램을 구현하였다.
기존 수강신청 시스템을 구현해보고 추가적인 편의 기능을 제공하는 데이터베이스를 구현 하였다.
기존 수강신청 프로그램은 과목ID, 학부 전공, 교양, 기초과목에 따른 과목을 검색하여 강의신청
1. I am satisfied with a current curriculum
2. I believe that a curriculum of hotel management department will be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation
Truth: Café May has a very long line at peak hours, especially between classes.
Problem: There is a missed opportunity to serve total demand
Possible Solution: Iced Americano Express Line
Decision Problem: Will Americano Express be profitable?
Interviews:
Loyal Customer
Advantages: low price, good taste, location
Disadvantages: small size and entrance, crowdedness
Caf&eac
③ Family Owned Company
In-N-Out Burger is a private, family-run, non-franchised company. Rich Snyder maintained his family's opposition to franchising. While McDonald's, which began the same year as In-N-Out, decided to franchise in 1954, the Snyders, though inundated with franchise inquiries, remained firm. They thought franchising would cause them to lose control of In-N-Out Burger an
(1) Dominance: Americans see themselves dominant to Koreans, and Koreans see themselves subordinate to them.
(2) Integration: The integration pattern of Korean students can vary among assimilation, acculturation, and preservation. All three patterns are mixed in the Korean students’ behavior. However, the integration pattern that makes it difficult for the Korean students to overcome cultur