2. Service Training
CS(Customer Satisfaction) : once a week
→ the CS educational broadcasting program, ‘Happy Tuesday!’
3. Rewards
Team reward, Individual compensation,
KB Global Language Course
√ Deposit and withdrawal
√ currency exchange
√ Financial advices
√ Asset management
√ Funds, stocks counseling
√ Empathy
-Know customers as i
잘 충족시키고 있는지 알아보기 위해서 만들어 졌다. 고객이 불만처리 서비스에 대해서 기대하고 있는 것들을 살펴보자. When customers take the time and effort to complain, customers generally have high expectations. They not only expect a response, they expect the firm to be accountable. They expect to be helped quickly. They expect to be compensated for
companies have to offer the best complain handling service. Here are some strategies. The first rule of service recovery quality is to do it right the first time. In this way recovery is unnecessary, customers get what they expect, and the costs of redoing the service and compensating for errors can be avoided. Next, a critical component of a service recovery strategy is thus to encourage and
compensation are difficult to be standardized other than other derivatives, the contract is written based on the Standards of ISDA (International Swap and Derivatives Association). Also, details are agreed upon specifically between the parties of the contract.
According to ISDA in 1999, six types of credit events are defined: failure to pay, bankruptcy, obligation acceleration, obligation defa
Then, What is property insurance?
Which covers the risk of property owned by insured person or company.
Subject insured can be house, factory, building, machinery, jewelry, car, ship, air plane… and so on.
Difference between Life insurance and Property insurance in terms of compensation.
Better theoretical explanation is in the online lecture of this week.
Do not just check your
부가가치 보상(Value-added compensation)
Value-Chain compensation
각각의 보상프로그램의 구성요소(혜택, 기본급, 상여금 등)
들이 종업원의 욕구와 조직의 목표가 발전할 수 있도록
기여하는지 평가 하는 프로그램.
“이 보상 방법이 조직에 어떻게 혜택을 가져다줄것인가?”
“혜택은 운영 비용을 감소
Compensation Cost for Restoration of four major rivers will increase.
Restoration of four major rivers is going to rage, land price will increase, land compensation will be a burden.
Meanwhile, from making up the budget of Restoration of four major rivers, that government businesses for welfare, education will be hard because of cuts in the budgets for welfare, education.
(4)Organization &
WoongJin has kept fair and transparent management as the No. 1 rule of management principles since the early days of establishment. When it comes to transparent management, most of people only think of transparency in accounting, but WoongJin has complied with ethical management not only in accounting but also in purchasing, human resources and all other business activities.
Lack of coachi
fair among employeesHow satisfied are you with this situation?
16) You receive benefitsHow satisfied are you with this situation?
Questions : (answer from 1 not important to 8 very ) Importance given to factors: (from less to very important)
Variety in the job
Employer give you new tasks
My job give me the opportunity to finish the task I started
A job that allow you to give yo
perspective.
6. Recognition in a regular basis and SCR
1. Registering suggestions only to acquire shrimph
2. Compensations for the grading
3. Proposers can choose judger
1. Establish specialized team for grading suggestions inside the company
2. Giving chances for grading to all employees which improve transparency
3. Establish grading team which is consisted of customers