1. Description of company/customer/competitor
A. Company Analysis
Commemorating its 30th anniversary in 2009, E-Land announced the launching of Korea’s first fast fashion brand, SPAO. Short for “Specialty retailer of Private-label Apparel Original,” SPAO is located in the casual clothing line of E-Land’s fashion category.
a. Brand Concept
SPAO’s vision is to become the best SPA
◎ CRM (Customer Relationship Management) ◎
제품의 장기적인 성공을 위해서는 시장에 출시되고 정착되는 과정에서의 신규고객확보전략(customer acquisition task)과 그 이후 기존제품의 강화ㆍ유지, 즉, 기존고객의 유지전략(customer retention task)에 관한 마케팅전략이 지속적이고 면밀하게 수행되어야만 한다.
3C Analysis
1. Customer – Needs and Wants
It is possible to find out potential customers by analyzing recent market situation.
Firstly, there is tremendous craze that people are interested in well-being. Precisely speaking, modern people tend to care about their life style and want to live longer and live well by spending more money on them. At the same time, people try to get vario
3) Preference of customer
The quality of coffee in the coffee store is very important. However, the difference in coffee quality among coffee brands is now decreasing. Customers visit coffee stores to enjoy a certain atmosphere and space of store as well as simply drinking coffee. In this aspect, the interior of The Coffee Bean & Tea Leaf is lacking compared to Caffe Bene with respect to comfort
The strategies for the Customers who changed their consumption behavior
The Customers who raised their participation about coffee will spend more than ever.
What if we provide more convenience environment to customers in terms of accessibility?
When we raise an access route, is the strongest competitor “DUNKIN”? NO!
Price Taste The number of store Service Brand Val
2-3. Type of Business
It is basically a travel agency for international students who are studying in Korea universities. This business is like any other ordinary travel agencies. It is a retail business that sells travel related products and services to customers on behalf of suppliers such as hotels, sightseeing tours and packages holidays that combine several products in Korea.
But the diffe
Customs of Korea
Korea has a kind of complicated process of wedding customs. Since Korea is very group-oriented culture, private weddings, such as having a marriage ceremony surrounded by only best friends or bride’s parents and groom’s parents, are considered quite strange except for celebrities. Interestingly, there is a job who pretends to be friends for either bride or groom, it’s impo
COSMOS®: Real-Time Package Tracking
COSMOS (Customer Operations Service Master On-line System) is a computerized package tracking system that monitors every phase of the delivery cycle at FedEx. FedEx employees constantly input information into COSMOS by several means.
Customer service representatives enter shipping information into COSMOS through computer terminals, alerting the dispatche
1. 제품(Product)에서 고객니즈(Customer Needs)관점으로
종합적인 고객 가치 제공 여부에 따라 기업의 경쟁력이 결정
기존의 B2B 기업 : 중장기적 관점에서 고객 가치를 증진 시킬 수 있는 방안보다는 단기적 수익 증대를 제품 전략을 수행
기업환경의 변화 : 경쟁사들이 빠른 속도로 제품의 새로운 특장
• Make a Spa day on Thursday!
Customers often use the spa for the weekend to relax and enjoy it. So during the week, the frequency of use will be decreased. Overseas Visitors to the cinema on weekends most of the cases because, on Thursday, a lot of places with special discounts. So, customers also receive discounts on weekdays to avoid the weekend to enjoy a movie in the comfort and satis