Ⅱ. Service analysis
1. The basic principle.
(1) Fast and kind service - It is based on success of Mc.donald .
(2) Supplying sevice that surpass customer's expectation
(3) Training that gives employee a responsibility and authority.
- the employee should think about customer's position.
(4) The reason for finding our food - secure the truth that is supplyin
FOODSERVICE
Ecolab gives you the confidence that every aspect of your operation is protected, from front door to back dock. We are the partner you can trust to assist with food safety, guest satisfaction, employee safety, operational efficiency, as well as providing 24/7/365 support.
SERVING: FULL SERVICE RESTAURANTS, CAFETERIAS, MOVIE THEATERS, QUICKSERVICE RESTAURANTS, CONVENIENCE STORES
F
Ⅰ. 아웃백 스테이크 하우스 소개
1. OUTBACK 소개
1) OUTBACK이란 ?
OUTBACK이란 호주식 영어로 ‘오지’(奧地) 란 뜻으로 캥거루, 부메랑, 코알라 등 호주의 야생 자연을 레스토랑 인테리어의 배경으로 하는 편안하고 목가적인 분위기의 정통 스테이크하우스이다.
2) OUTBACK IS
1997년 한국에 처음 아웃백이 소
2-a Service purchase decision
To analyze the external factors of Kokekko, we had to think about the service purchase decision such as service qualifier, service winner and service loser of restaurants located in front of the Korea University’s main entrance.
There were many kinds of factors that could be service winner. ‘Taste’ was the most significant service winner. If served foods wer
Ⅱ. Main body
1. Leadership
1-1. Management philosophy
1) Do they have mission?
① Evaluation
Evaluation(I ): very good ( ) good ( v) average ( ) bad ( ) very bad ( )
Evaluation(E): very good ( ) good (v ) average ( ) bad ( ) very bad ( )
② Reason
▷We will focus our energy on performing services that are consistent with our mission by de-centralizing authority, empow
food : Tea, Tea Food, Ade, Coffee
11. Type of Beverage : Coffee, Tea, Ade
12. Beverage Price Range : Min ₩3,500, Max ₩6,000
13. Tea Food: 마카롱(5종류), 조각 케이크(4), 머핀(2), 마들렌, 앙버터 치아바타 빵,
14 Food price Range : Min ₩1,800, Max ₩8,000
15. Maximum Party Size at 1 Table : 1 테이블 당 4명, 단체 8명까지
of Agricultures (USDA) Economic Research Service estimates that diseases caused by E. coli O157:H7 due to consumption of insufficiently cooked ground beef result in US $200 million to $440 million in annual medical costs and productivity losses. In developing countries, diseases caused by parasites such as Taenia solium and Trichinella spiralis constitute a major problem, and together with b
market size, based on top 8 companies’ sales, is about 4,191 억원 which is 12.1% increase compared to the last year, 2002.
Whereas fast food market is in maturing stage, family restaurant market is yet in growing stage.
Steak & Salad
For family & friends
Localized dishes
Abundance with luxury
Steak, bushman bread & sweet potato
Targeted women in their 20s~30s
Outstanding service
food considering the taste of Korean who have rice products everyday. Also the company pursue creating new food culture and satisfactory of customers
3. Corporate philosophy - contribute to the community with hot lunch box
• Quality : keep up the both quality and quantity
• Service : serve as best as one can with customer-oriented mind
3) Marketing strategy(4P Mix)
① Product:
• Indoor and outdoor tables separated into smoking and non-smoking areas
• Interior: Comfortable seats, Dim light which creates cozy atmosphere
Blanket service for women wearing skirts
Wide screen TV for sports TV shows or MTV
• Upgraded product quality by using domestic chicken which is fried in vegetable oil and organic food,